About Shelly and Gray Sand Technology
Shelly is built in San Diego by Gray Sand Technology.
Who sets up and tunes your agent
The person who sets up your agent is the person who tunes it. That person takes the intake call and reads your site the way a visitor does. They write the agent's instructions from a plain description of your business. Then they ask it the twenty questions your front desk answers every day before it goes live. After launch, that same person reads what people asked and what the agent said. They adjust the instructions and the pages it reads.
There is no support queue between you and the person who wrote the instructions. Email lands with the person who set up your agent. For the monthly review, the same person reads the conversations and tells you which pages are worth writing.
Gray Sand Technology, San Diego
- Parent company
- Gray Sand Technology LLC helps companies use technology to serve and reach their customers. It builds and manages websites for small businesses and connects AI to the systems larger companies already run, and Shelly is its product for answering customers on a website, in an inbox, and in site search. The parent company site is graysandtech.com.
- City
- San Diego, California. Setup and the monthly review happen over a call, so a client does not have to be local.
- hello@graysandtech.com. Every message gets a reply from the person who sets up your agent.